Terms and conditions of use

ARTICLE 1 : APPLICATION

These terms and conditions are those of Dermalights. These terms and conditions apply to all orders placed through the Dermalights web site. By placing an order, you expressly agree that these terms and conditions apply to your order and you represent that you are familiar with their contents.

ARTICLE 2 : DERMALIGHTS CONTACT DETAILS

Nom : Dermalights Siège social : 71-75 Shelton Street Covent Garden, London WC2H 9JQ, GREAT BRITAIN Adresse de livraison pour le retour des produits : 71-75 Shelton Street Covent Garden, London WC2H 9JQ, GREAT BRITAIN Adresse électronique : dermalights.co.uk@gmail.com

ARTICLE 3 : CONTRACT, PRICE & PAYMENT

The contract is concluded when you place an order via the web site and Dermalights sends you a confirmation of your order by e-mail. Dermalights reserves the right not to accept your order if: the information you have provided is not correct or complete and Dermalights disputes the accuracy of such information; you have not fulfilled a previous payment obligation; you have not accepted a previous order and/or have not collected a previous order; the delivery address you have provided is in a country where Dermalights does not deliver. Dermalights will notify you as soon as possible if it does not accept your order. The price indicated on the website at the time of payment is a total price for all products, including shipping costs and taxes applicable in the European Union. To pay for your order, you may choose one of the payment options offered by Dermalights. Orders delivered outside the European Union may be subject to additional shipping and/or customs charges. These additional charges are not explicitly included in the total price mentioned in paragraph 2 of this article. Any additional costs due to such shipping and/or customs charges are at your expense and risk. Dermalights shall not be liable for any offer on its web site if you reasonably believe that the offer or any portion thereof contains obvious errors or typos, such as an unusually low price. Please contact Dermalights if you have any doubts about the accuracy of any offer.

ARTICLE 4 : DELIVERY

Dermalights will use its best efforts to process and deliver your order as quickly as possible, but no later than 30 days from the date of purchase. The delivery dates indicated on the Dermalights website are based on circumstances known to Dermalights at the time the agreement is concluded and may change due to external factors such as the method of payment chosen, the means of transport chosen and internal conditions of availability. Delivery dates may also change if you make changes to your order. You are responsible for doing everything reasonably possible to enable Dermalights to deliver your order on time. If you fail to co-operate in accordance with clause 4 paragraph 2 of this article, Dermalights reserves the right not to deliver the products. Your order will be delivered to the delivery address or collection point specified by you on the Dermalights website. Ownership of the products you have ordered will pass to you once Dermalights has received your payment for the products you have ordered. Dermalights will use its best efforts to deliver the products you have ordered complete and in good condition. In the event of incomplete or damaged deliveries, please contact us immediately.

ARTICLE 5 : AUTHENTICITY & SUSTAINABILITY

Dermalights will make every effort to reproduce the products on its web site as accurately as possible. If you are of the opinion that the product you have ordered does not correspond to the representation on the web site - at the time of ordering - you may make use of your right of withdrawal. Article 6 of these General Terms and Conditions describes how you can exercise your right of withdrawal. The lifetime of the products offered by Dermalights on its web site depends on the material of the product and the type and intensity of use of the product. To ensure that the products maintain their longest life and highest quality, it is important to follow the instructions.

ARTICLE 6 : COOLING-OFF PERIOD & RIGHT OF WITHDRAWAL

If you wish to cancel the contract, you can do so in any way possible. You are free to use this standard form and return it to us. Please return the item(s) as soon as possible, but no later than 14 days after the day on which you exercise your right of cancellation. The products in question may be returned to the returns address given in Article 2. You are only responsible for any depreciation in the value of the goods resulting from actions other than those necessary to establish the nature, characteristics and functioning of the goods. This means that all items must be returned in the condition in which they were received; items must not have been damaged, soiled, washed, altered or worn (other than to try the item on) and all labels must be intact. If a product is eligible for a refund, Dermalights will refund the amount paid for the product to the bank account you used within fourteen (14) days of receipt of the product. You will receive a refund equal to the total amount paid for the goods. If you keep 1 or more items from your order, we will not refund the shipping costs. Shipping costs will only be refunded if you return your entire order. If you have chosen a shipping method (e.g. UPS Saver) other than the standard shipping method, the additional costs, if any, for this alternative shipping method will not entitle you to a refund. If your order qualifies for free delivery and the total value of the remaining items falls below the €150 threshold, we will retroactively charge you for the shipping costs. We will do this by refunding the purchase price of the returned item less the cost of shipping to your country.

The right of withdrawal is not restricted by the conditions of return/exchange, which you can consult on the Dermalights website. The right of withdrawal does not apply to the following types of contracts: contracts for the supply of goods manufactured to the consumer's specifications or clearly personalised.

ARTICLE 7 : DATA PROTECTION

Dermalights treats your data with care. You can read our privacy policy on the website.

ARTICLE 8 : COMPLAINTS PROCEDURE

We will do our utmost to ensure that the ordering and delivery process runs smoothly. If you nevertheless have a complaint, you can contact us via the contact details mentioned in article 2. Our aim is to resolve your complaint as quickly as possible.

ARTICLE 9 : APPLICABLE LAW AND COMPETENT COURT

These Terms and Conditions and the contract(s) between Dermalights and you are governed by European law. The applicability of the United Nations Convention on Contracts for the International Sale of Goods is excluded.

ARTICLE 10 : CHANGES TO TERMS AND CONDITIONS

Dermalights may modify these Terms and Conditions at any time. Modifications to the Terms and Conditions will be effective only after the modified version has been posted on the Dermalights website. We ask that you review the most current version of the Terms and Conditions when purchasing products through the web site.

ARTICLE 11 : GIFT CARDS

Physical gift cards can be purchased and used on dermalights.co.uk

ARTICLE 12 : ADDITIONAL INFORMATION GIFT CARD EXCHANGE

Once you have entered your gift card during the payment process, the amount will be deducted from the total amount of your order. If the total amount of your order exceeds the balance on your gift card, you may pay the balance of your order using any other accepted method of payment. Any remaining balance on the gift card can be used for future purchases.